http://www.blogtalkradio.com/IQPC-UKIQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading “must attend” events for their respective industries. We invite business practitioners to share insights, expertise and solutions to business challenges at our conferences, giving attendees cutting edge information they can use immediately. IQPC also ensures our delegates are introduced to inspiring thought leaders and stellar speakers; General Colin Powell, USA (Ret.), U.S. Secretary of State 2001-2005, Jack Welch, former CEO of General Electric, Rudy Giuliani, former Mayor of New York, General Tommy Franks (Ret.) Commander-in-Chief, United States Central Command and Larry Bossidy, former CEO, Allied Signal and Honeywell are a few of IQPC's most recent keynotes. We deliver thought provoking, unbiased, information through an optimum mix of conferences, tradeshows, workshops, seminars and study tours, attracting a dedicated group of top decision makers year in and year out. Exhibitions, sponsorship opportunities and awards ceremonies at IQPC events also provide the fastest and most enjoyable way to find out what's going on in your business community and the best way to meet the suppliers that can help you en-route.enCopyright IQPC UK (C/O Blogtalkradio)Tue, 25 Jun 2019 07:45:00 GMTThu, 17 Jun 2010 15:00:00 GMTBusinessBlogTalkRadio Feed v2.0http://www.blogtalkradio.com/img/btrbetalogo.gifhttp://www.blogtalkradio.com/feeds@blogtalkradio.comBlogTalkRadio.combusiness,customer experience,social media,ecommerce,iqpc,outsourcing,oxfordshire,shared services,sson,audioIQPC UKnoIQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeepisodichttp://www.blogtalkradio.com/IQPC-UK/2010/06/17/assessing-the-impact-of-social-media-on-customer-engagementBusinesshttp://www.blogtalkradio.com/IQPC-UK/2010/06/17/assessing-the-impact-of-social-media-on-customer-engagement/#commentshttp://www.blogtalkradio.com/IQPC-UK/2010/06/17/assessing-the-impact-of-social-media-on-customer-engagementThu, 17 Jun 2010 15:00:00 GMTAssessing the impact of social media on customer engagementHello and welcome to the second in the podcast series being hosted on behalf of the Customer Experience Online Exchange run by Customer Management IQ. My name is Abi Stern and I’m the Event Director for the Customer Experience Online Exchange, a practitioner-led forum created specifically for VPs and Directors of Customer Experience, eCommerce, Online Sales and Marketing, i.e. those responsible for developing the right eBusiness strategies, implementing accurate metrics and measurement and ensuring the best user experience for their customers. The event takes place on 12-13 July at Le Meridien Piccadilly London, and offers a range of keynote briefings, practical case studies, in-depth discussions and one-to-one meetings with leading solution providers, providing an unprecedented level of learning and networking opportunities for the ecommerce and customer experience community. Joining me here today is Martin Faux, Head of Social Innovation for BT Business. Martin set up the first customer facing blog in BT as an engagement tool. He developed and ran a community proposition, and more recently built and directed the team that do all BT Business’s Twitter activity, handling disgruntled customers and in Martin’s words “a bunch of other Social Media stuff”. 00:30:00IQPC UKnoeCommerce,Social Media,Innovation,Customer Engagement,BTHello and welcome to the second in the podcast series being hosted on behalf of the Customer Experience Online Exchange run by Customer Management IQ. My namhttp://www.blogtalkradio.com/IQPC-UK/2010/06/16/exceeding-customer-expectationsBusinesshttp://www.blogtalkradio.com/IQPC-UK/2010/06/16/exceeding-customer-expectations/#commentshttp://www.blogtalkradio.com/IQPC-UK/2010/06/16/exceeding-customer-expectationsWed, 16 Jun 2010 15:00:00 GMTExceeding Customer ExpectationsMy name is Abi Stern and I’m the Event Director for the Customer Experience Exchange, a practitioner-led forum created specifically for VPs and Directors of Customer Experience, Customer Service, Sales and Marketing, i.e. those responsible for developing, managing and improving their organisation’s customer experience strategies. The event takes place on 15 – 17 November 2010 in Monte Carlo, France, and offers a range of keynote briefings, practical case studies, in-depth discussions and one-to-one meetings with leading solution providers, providing an unprecedented level of learning and networking opportunities for the customer experience community. Joining me here today is Jay Topper, SVP Customer Success for Rosetta Stone, the world’s leading language-learning software. Jay is responsible for the Customer Success organization within Rosetta Stone, including the support departments, language-learning coaches and the customer success team. Jay joined the company in 2007 as the chief information officer and held that position until 2009. Prior to joining Rosetta Stone, Jay was chief information officer and SVP of India Operations for Seven Worldwide, a global pre-media company. Prior to that, he was chief information officer of PRG, a world leader in the entertainment technology industry. Jay will be speaking at the Customer Experience Exchange, and so is here today to provide you with a sneak preview into some of the issues he’ll be discussing. 00:30:00IQPC UKnoJay Topper,Customer Experience,Vice President,Customer Success,Customer SupportMy name is Abi Stern and I’m the Event Director for the Customer Experience Exchange, a practitioner-led forum created specifically for VPs and Directors of Cushttp://www.blogtalkradio.com/IQPC-UK/2010/06/11/moira-clarkBusinesshttp://www.blogtalkradio.com/IQPC-UK/2010/06/11/moira-clark/#commentshttp://www.blogtalkradio.com/IQPC-UK/2010/06/11/moira-clarkFri, 11 Jun 2010 12:00:00 GMTHow to Create the Perfect Online Experience Moira Clark, Professor of Marketing Metrics & Director, Henley Centre for Customer Management, Henley Business School, shares key insights from latest research and the inside line from leading companies on how organistaions can create the perfect online customer experience. Moira will be speaking on this topic at the Customer Experience Online Exchange taking place on 12-13 July 2010 at Le Meridien Picadilly in London. Moira's major area of focus for which includes Customer Management, Customer Retention and Internal Marketing. She has worked extensively in the area of culture and climate, its impact on retention and loyalty and the critical linkages between employee behaviour and customer retention. Moira has published widely on this subject and is co-author of Relationship Marketing for Competitive Advantage, Winning and Keeping Customers and Relationship Marketing: Strategy and Implementation. Moira is also a judge for the prestigious UK Customer Experience Awards, and her book 'Business Success through Service Excellence' examines the crucial factors needed to achieve and maintain service excellence. 00:30:00IQPC UKnoOnline experience,social media,eCommerce,customer experience,Moira ClarkMoira Clark, Professor of Marketing Metrics & Director, Henley Centre for Customer Management, Henley Business School, shares key insights from latest researchhttp://www.blogtalkradio.com/IQPC-UK/2010/04/06/key-market-trends-for-the-customer-service-community--jo-causon-chief-executive-from-icsBusinesshttp://www.blogtalkradio.com/IQPC-UK/2010/04/06/key-market-trends-for-the-customer-service-community--jo-causon-chief-executive-from-ics/#commentshttp://www.blogtalkradio.com/IQPC-UK/2010/04/06/key-market-trends-for-the-customer-service-community--jo-causon-chief-executive-from-icsTue, 06 Apr 2010 13:00:00 GMTKey market trends for the Customer Service community - Jo Causon, Chief Executive from ICS Jo Causon, Chief Executive of the Institue of Customer Service outlines key market trends for the customer management commuinty. 00:30:00IQPC UKnoCustomer Service,Customer Experience,Social Media,Contact Centre,EngagementJo Causon, Chief Executive of the Institue of Customer Service outlines key market trends for the customer management commuinty.http://www.blogtalkradio.com/IQPC-UK/2009/07/22/ELNs-Advanced-Laboratory-Solutions-2009-Businesshttp://www.blogtalkradio.com/IQPC-UK/2009/07/22/ELNs-Advanced-Laboratory-Solutions-2009-/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/07/22/ELNs-Advanced-Laboratory-Solutions-2009-Wed, 22 Jul 2009 15:30:00 GMTELNs & Advanced Laboratory Solutions 2009 Inteview with Martin Vanderlaan, Director, Analytical Operations, Genentech00:30:00IQPC UKnoELNs,electronic laboratory notebooks,informatics,data management,LIMsInteview with Martin Vanderlaan, Director, Analytical Operations, Genentechhttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/Planning-Implementing-New-Shared-ServicesBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/Planning-Implementing-New-Shared-Services/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/Planning-Implementing-New-Shared-ServicesThu, 16 Jul 2009 11:00:00 GMTPlanning & Implementing New Shared ServicesVanessa Lovatt of the Shared Services and Outsourcing Network at IQPC talks to the leaders of Oxfordshire County Council's Shared Services about launching a Shared Services. 00:30:00IQPC UKnoshared services,oxfordshire,iqpc,SSON,outsourcingVanessa Lovatt of the Shared Services and Outsourcing Network at IQPC talks to the leaders of Oxfordshire County Council's Shared Services about launching a Shahttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/planning-launching-new-shared-services-1Businesshttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/planning-launching-new-shared-services-1/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/07/16/planning-launching-new-shared-services-1Thu, 16 Jul 2009 08:30:00 GMTPlanning & Launching New Shared ServicesThe leaders of Oxfordshire County Council's Shared Services Centre talk to Vanessa Lovatt, Divisional Director of the Shared Services & Outsourcing Network, IQPC00:30:00IQPC UKnoshared services,iqpc,sson,oxfordshire,outsourcingThe leaders of Oxfordshire County Council's Shared Services Centre talk to Vanessa Lovatt, Divisional Director of the Shared Services & Outsourcing Network, IQPhttp://www.blogtalkradio.com/IQPC-UK/2009/06/16/business-excellence-interview-with-brenton-harder-md-coo-division-credit-suisseBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/06/16/business-excellence-interview-with-brenton-harder-md-coo-division-credit-suisse/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/06/16/business-excellence-interview-with-brenton-harder-md-coo-division-credit-suisseTue, 16 Jun 2009 10:00:00 GMTBusiness Excellence Interview with Brenton Harder, MD COO Division, Credit SuisseThis interview will introduce keynote speaker for the 5th Annual Business Excellence Summit, Brent Harder, MD COO Division, Credit Suisse. Brent will share his thoughts on the Credit Suisse programme as well as the essential strategies for successful Lean Six Sigma deployment.00:30:00IQPC UKnoBusiness Excellence,Credit Suisse,Lean Six Sigma,Summit,Brent HarberThis interview will introduce keynote speaker for the 5th Annual Business Excellence Summit, Brent Harder, MD COO Division, Credit Suisse. Brent will share hishttp://www.blogtalkradio.com/IQPC-UK/2009/05/28/podcast-with-john-allison-and-six-sigma-process-excellence-iqBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/05/28/podcast-with-john-allison-and-six-sigma-process-excellence-iq/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/05/28/podcast-with-john-allison-and-six-sigma-process-excellence-iqThu, 28 May 2009 13:00:00 GMTPodcast with John Allison and Six Sigma & Process Excellence IQIn this podcast, Matthew Garrow-Fisher, Director of the 5th Annual Process Excellence Week for the Service & Transactional World, talks with the event's featured keynote speaker, Mr John Allison, Chairman of BB&T corporation about the increased importance of Process Excellence and leadership.00:30:00IQPC UKnoProcess Excellence,leadership,John Allison,values,serviceIn this podcast, Matthew Garrow-Fisher, Director of the 5th Annual Process Excellence Week for the Service & Transactional World, talks with the event's featurehttp://www.blogtalkradio.com/IQPC-UK/2009/05/27/test-podcast-with-amyBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/05/27/test-podcast-with-amy/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/05/27/test-podcast-with-amyWed, 27 May 2009 16:00:00 GMTTest podcast with Amys00:15:00IQPC UKnos,s,s,ss,sshttp://www.blogtalkradio.com/IQPC-UK/2009/05/05/Testing-CPBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/05/05/Testing-CP/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/05/05/Testing-CPTue, 05 May 2009 16:00:00 GMTTesting CPCP Test00:15:00IQPC UKnoCP1,CP2,CP3,CP4,CP5CP Testhttp://www.blogtalkradio.com/IQPC-UK/2009/05/01/Testing-MarketingBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/05/01/Testing-Marketing/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/05/01/Testing-MarketingFri, 01 May 2009 14:00:00 GMTTesting MarketingFor team00:15:00IQPC UKnotest6,test7,test8,test9,test0For teamhttp://www.blogtalkradio.com/IQPC-UK/2009/04/28/test2Businesshttp://www.blogtalkradio.com/IQPC-UK/2009/04/28/test2/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/04/28/test2Tue, 28 Apr 2009 11:00:00 GMTTest2test only00:15:00IQPC UKnotest1,test2,test3,test4,test5test onlyhttp://www.blogtalkradio.com/IQPC-UK/2009/04/27/TestBusinesshttp://www.blogtalkradio.com/IQPC-UK/2009/04/27/Test/#commentshttp://www.blogtalkradio.com/IQPC-UK/2009/04/27/TestMon, 27 Apr 2009 11:00:00 GMTTestThis is a test recording only00:15:00IQPC UKnotest,audio,recording,interview,speakerThis is a test recording only