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CallTalk

CallTalk is the first radio specifically about Call Centers. Every show has a topic that was voted on by the listeners from the previous show. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.

Upcoming Episodes

TBD by audience

BenchmarkPortal

Date / Time: 11/11/2009 6:00 PM UTC

Category: Business

Call-in Number: (347) 857-3117

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This is episode nine (9) of season one (1) for CallTalk.tv

Upcoming Episodes

11/25/2009 6:00 PM UTC - TBD by audience

12/9/2009 6:00 PM UTC - TBD by audience
Featured Episode

First Call Resolution: How important? How to measure?

BenchmarkPortal

Date / Time: 10/14/2009 5:00 PM UTC

Category: Business

This is episode seven (7) of season one (1) for CallTalk.tv

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On Demand Episodes 70031

Original Air Date: 10/28/2009 5:00 PM UTC

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

This is episode eight (8) of season one (1) for CallTalk.tv

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Original Air Date: 10/14/2009 5:00 PM UTC

First Call Resolution: How important? How to measure?

This is episode seven (7) of season one (1) for CallTalk.tv

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Original Air Date: 9/30/2009 5:00 PM UTC

Optimizing customer satisfaction measurement

This is episode six (6) of season one (1).

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Original Air Date: 9/16/2009 4:30 PM UTC

Tips on How to Motivate/Manage your supervisors and agents

CallTalk episode five (5) of season one (1).

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=691673&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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- Benchmark
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Original Air Date: 9/9/2009 5:00 PM UTC

At-home Agents: the Pros, the Cons and the Advice

We apologize for the inconvenience, but our server went down and we need to postpone the show until September 9, 2009 at 10:00 AM PT

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Original Air Date: 8/19/2009 4:30 PM UTC

The Customer's Criteria for Quality

This is episode three (3) of season one (1). The next topic will be announced based on the highest votes.

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=659492&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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Original Air Date: 8/5/2009 4:30 PM UTC

Beyond Benchmarking

This is episode two (2) of season one (1). The next topic will be announced based on the highest votes.

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=629560&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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CallTalk

Upcoming Episodes

TBD by audience

Featured Episode

First Call Resolution: How important? How to measure?

On Demand Episodes 70031

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

First Call Resolution: How important? How to measure?

Optimizing customer satisfaction measurement

Tips on How to Motivate/Manage your supervisors and agents

At-home Agents: the Pros, the Cons and the Advice

The Customer's Criteria for Quality

Beyond Benchmarking

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