Respect is not defined in a dictionary. It’s intangible. It’s a feeling. And it’s an earned position. Contrary to popular belief, bosses do not command respect; they earn respect. And bosses who do not earn the respect of their people, have a high employee turnover rate and wonder why. Respect is earned by words, and by actions. Things like keeping your promises or proactively providing service. Things like becoming more personally involved with the success of your customer, or taking responsibility when responsibility is not really yours. It’s the extra effort. It’s the extra mile. It’s the extra measure of sincere effort that you put into your dialogue or your process. Others can sense that you care about them, and will respect that effort. Very few people will actually say, “I respect you.” Rather, they will do things that prove their respect without ever having to say the word. Things like placing an order, placing a second order, or giving you a referral. Even things like taking your phone call, or returning your phone call, show respect. One of the keys to respect is the word personal. How personal are you in your actions? How personal are you in your communication? The more personal you are with others, the more respect you will earn. But there is a secret to respect. If you master this secret you will be able to create respectful atmospheres in any environment you encounter. The secret is: In order to earn the respect of others, you must first respect yourself. Like, share, and subscribe to the 411 talk zone radio show on youtube. You can catch the 411 talk zone radio show every Saturday from 12 noon to 2 pm with host Leon Jones. Call in number is 215-383-5785.
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